EXIN IT Service Management - Foundation Bridge (ISO/IEC 20000:2011)

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Advance your Core concepts of Service Management and quality frameworks with EXIN IT Service Management Foundation Bridge (ISO/IEC 20000:2011) certification

About the course

The EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000:2011 certification is intended for individuals who want to gain the foundational knowledge to describe the design, delivery, and support of IT-related services to strengthen business outcomes. The core concepts and basic terminologies of IT Service Management (ITSM) are strictly designed based on the protocols of ISO/IEC 20000:2011 standard that enables the candidate to participate in organizational teams working within Service Management. Thereby, candidates successfully acquire an understanding that shows that they can organize, compare, interpret and choose the correct description of facts and ideas.



The core aspects of the EXIN IT Service Management Foundation Bridge based on ISO/ IEC 20000:2011 Certification are as follows:




● IT Service Management and Quality Frameworks
● Service level management
● Service reporting, continuity and availability management
● Budgeting and accounting for services
● Capacity management
● Information security management
● Business relationship management
● Supplier management
● Incident and service request management
● Problem and change management
● Configuration, release, and deployment management



Successful completion of the EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000 exam and the candidate should have an existing service management certificate (for example VeriSM™, SIAM™, or ITIL).



Module 1: Introduction to IT Service Management
Module 2: The Service Management System (SMS)
Module 3: Service Design and Transition
Module 4: The service delivery processes and their relationships
Module 5: The relationship processes and their relationships
Module 6: The resolution processes and their relationships
Module 7: The control processes and their relationships

The EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000:2011 certification course is ideal for the following roles or titles:



● Managers
● Business and supervisory staff
● Team leaders
● Service designers
● IT architects and/or planners
● IT consultants
● IT audit managers/auditors
● IT security managers/officers
● Project/program managers
● Suppliers, Lead suppliers, and sub-contracted suppliers
● Service providers’ customers and many more

Salary Insight


The average annual salary of a Certified Scrum Professional® is ₹2,176k, as for an entry-level professional the figures are ₹814k, and for professionals with senior roles, it succeeds the mark of ₹5,000k (approx). Source: Payscale



Minimum Salary :- $43k


Average Salary :- $76k


Maximum Salary :- $118k

Hiring Companies






Why should you take the exin it service management foundation bridge (ISO/IEC 20000:2011) exam?

The top reasons which should be considered for taking EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000:2011 credential are as follow:
● Successfully design, implement, support, and enhance the IT related services to support your business outcomes ● Rewards you with substantial career growth in the IT Service Management domain ● Gain command of the elements of audit and improvement across the SMS ● Builds the fundamental skills and knowledge enabling you to participate in organizational teams working within Service Management ● Induces healthy competitiveness among you by supplying practical as well as theoretical concepts ● Integrated with the latest advancements and techniques for you to be industry-ready

Exam Information

The exam comprises of 40 Multiple Choice Questions out of which the candidate needs to score 65% (26 out of 40) to pass the exam.

Candidates can take the exam through EXIN Anywhere (Live or Video Proctoring). In the case of Video Proctoring, a recording will be made to objectively judge your exam performance after you have taken it. With Live Proctoring, a proctor monitors you in real-time whilst you take the exam.

The total duration of the exam is 30 minutes.

You are allowed to retake the exam the same day, if possible, at your Exam Center or via the EXIN Anywhere Service.

EXIN IT Service Management - Foundation Bridge (ISO/IEC 20000:2011) exam certificate is valid for life.

Requirements
Successful completion of the EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000 exam and the candidate should have an existing service management certificate (for example VeriSM™, SIAM™ or ITIL).

Mode of Training

Online Live Virtual Classes

Designed to bring the benefits of traditional instructor-led training to the internet, with the convenience of live interactive classes and doubt sessions. 

Online Self-Paced Learning

Self-paced learning allows you to access course materials at your pace, meaning that you focus on things that you find challenging ensuring greater productivity.

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